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Care enquiries+44 20 4634 2291 Professional referralsREFERRALS PHONE [email protected]
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Professionals & Referrals

A published pathway, and a straight answer

For commissioners, social workers, case managers, hospital discharge teams, CHC practitioners and solicitors. Every referral gets a clinical and operational review before any placement is considered — and we tell you either way.

Referrals: REFERRALS PHONE

REFERRALS EMAIL

Make a Referral View Current Vacancies

Find the page for your role

Each one sets out what we can accept, what information we need, the referral pathway and how quickly we respond.

NHS & statutory

Clinical & case management

Private & family

What we need to assess a referral

Don't wait until you have everything. Send what you have — we would rather start the conversation than wait for a complete pack.

Essential

  • Basic demographics and current location
  • Outline of presenting needs and diagnoses
  • Funding route and indicative budget
  • Required timescale
  • Your contact details

Helpful, if available

  • Care Act assessment or equivalent
  • Current risk assessment and PBS plan
  • Current support plan and staffing arrangement
  • OT, psychology or SALT reports
  • Decision Support Tool, where CHC funded
  • MHA status and Section 117 confirmation where relevant

Documents can be uploaded directly through the referral form. Accepted formats: PDF, DOC, DOCX, JPG, PNG, XLS, XLSX. Maximum 50 MB in total per submission.

Photo 14Care plan and assessment documents being reviewed — hands and paper on a desk

Our referral pathway, in full

We publish this because transparency is worth more to you than a brochure. Here is exactly what happens from your first call to the twelve-month review.

1Initial Discussion
A preliminary conversation about the person's high-level needs and current situation, to work out whether Bellus is a potential fit before any paperwork.
2Secure Referral Submitted
Formal submission of the referral and supporting documents through our secure form.
3Information Review
Our clinical and operational teams review the documentation to confirm we can safely meet the person's needs.
4Specialist Assessment
A face-to-face or virtual assessment with the person, their family and current providers.
5MDT Review
Our internal multidisciplinary team formulates a support strategy and confirms whether we can offer a safe, effective placement.
6Compatibility Assessment
For supported living, a formal assessment of compatibility with existing tenants, the environment and community dynamics.
7Funding & Placement Proposal
Detailed costings, proposed support plan and transition proposal submitted to the funding authority.
8Transition Planning
A step-by-step transition plan including familiarisation visits, person-specific staff training and environmental adaptations.
9Move-In
Support commences with a trained and briefed team.
10Initial Review
A structured review with the person, family and professionals. CONFIRM INTERVAL
11Ongoing Outcome Reviews
Regular reviews focused on long-term goals and quality of life, not just service delivery.

What you can expect from us, and when

SLA 1
Initial clinical and operational review, and a yes or no on whether we're pursuing the referral
SLA 2
Specialist assessment arranged
SLA 3
Placement proposal and costings submitted

OUT-OF-HOURS REFERRAL ROUTE

Do not publish these figures until there is a rota and a workflow behind them. None of the comparable providers publishes a response-time commitment, which makes holding one a real advantage — and breaking one a real cost.

Funding arrangements we work with

Local Authority NHS Continuing Healthcare Section 117 aftercare Joint funding (LA/ICB) Personal Health Budgets Direct payments Private / self-funded

CONFIRM this list, and add framework / DPS memberships

Other ways to work with us

Not every conversation needs to start with a referral form.

  • Book an MDT case discussion — 30 minutes with our Registered Manager for complex referrals
  • Request a service presentation for your commissioning team or panel
  • Arrange a site visit to see one of our services in person
  • Request a call back at a time that suits you
  • Join our professional network for vacancy and new service updates
  • Download our referral pack — ASSET TO BE PRODUCED

Talk to a person, not an inbox

Our placement team, direct.

NAME

ROLE — e.g. Head of Referrals & Placements

DIRECT LINE

EMAIL

Someone to place?

Start with a conversation. No paperwork required to find out whether we're the right provider.

Make a Referral Call REFERRALS PHONE