Supported Living
How to make a supported living referral
Send us what you have. We will tell you quickly whether we can help, what else we need, and what happens next — without making you chase.
Referrals are welcome from local authorities, ICBs, case managers, families and self-funders.
Who can refer
Anyone can start a conversation with us. Formal referrals most often come from local authority social work and brokerage teams, ICBs and Continuing Healthcare, hospital discharge and community mental health teams, case managers and solicitors — but families and self-funders can approach us directly.
You do not need a complete pack to get a useful answer. An early phone call with the broad picture is often more valuable than a full referral form three weeks later, because it tells you quickly whether it is worth assembling the pack at all.
What to send us
- A summary of the person and their support needs
- Current or most recent needs assessment
- Risk assessment and any positive behaviour support plan
- Relevant health information, including medication
- Communication passport or equivalent, if there is one
- Details of the funding route and who holds responsibility
- The property, or the housing route being pursued
- Named contacts across health, social care and housing
If some of this does not exist yet, send what you have. We will tell you what is genuinely needed to make a decision.
The referral pathway
- 1
You get in touch
By phone, email or the referral form. Whichever is quickest for you.
- 2
Initial review
We review the information against what we can safely deliver and come back to you with an early view.
- 3
Assessment
If it looks viable, we arrange an assessment with the person, in the setting they are currently in.
- 4
Proposal
We set out what we would provide, the staffing model, and the costs — clearly enough for a panel to make a decision on it.
- 5
Funding agreement
Confirmation of who is funding what. Nothing starts before this is settled.
- 6
Transition planning
A move plan with a named lead and a realistic date. See our transition process.
- 7
Support begins
With closer oversight in the early weeks and review points already booked.
A clear answer, either way
If we cannot support someone we will tell you promptly and explain why, so you can go elsewhere without losing time. Providers who go quiet on referrals they cannot take cost commissioners weeks.
Make a referral
Send us what you have and we will come back to you with a clear view on whether we can help and what would need to be in place.
Prefer email? [email protected]